Contact us
Talk to a Real Human
Questions about an order? Need sizing help? Something arrived wrong? We are here — and we actually answer.
Email us: info@outfair.com
That is the fastest way to reach us. Send your message any time, day or night.
What to Include in Your Message
To help you fast, please include:
- Your order number (it looks like #OF1234 — you will find it in your confirmation email)
- Your name as it appears on the order
- What is going on — the more detail, the faster we fix it
- Photos if something arrived damaged or wrong — a quick phone photo is perfect
No order number? No problem. Send us the email address you ordered with and we will find it.
When You Will Hear Back
We reply to every message personally — no bots, no copy-paste.
- Monday to Friday: within 1 business day, usually much faster
- Weekends and holidays: we check in and reply to urgent order issues
If your question is about a return or exchange, start the process right away (see our Shipping & Returns page) and email us — we will take it from there.
Frequently Asked Questions
How do I track my order?
As soon as your order ships, you get an email with a tracking number and a tracking link. Click it to see exactly where your package is. House-brand orders usually ship from Miami within 1–2 business days.
I need to change or cancel my order. Can I?
If your order has not shipped yet, yes — email info@outfair.com right away with your order number and we will do our best. Once it ships, we cannot change it, but our 30-day return policy has you covered.
What is your return policy?
Unworn items with tags attached can be returned within 30 days of delivery for a full refund. For hygiene reasons, underwear and swimwear must be unworn with the protective liner in place. Full details on our Shipping & Returns page.
I ordered the wrong size. What now?
Happens all the time. Check the size guide on the product page first — our sizes run true to fit. If you already ordered, email us and we will walk you through the fastest fix: return for a refund and reorder, or exchange where available.
Is your packaging discreet?
Always. Every OUTFAIR order ships in plain, unmarked packaging. Nothing on the outside says what is inside or where it came from. Your business stays your business.
Do you answer DMs on social media?
Email is fastest for order help. For general questions and community chat, find us on our social channels — but anything with an order number should go to info@outfair.com so nothing gets lost.