Shipping & Returns
Shipping: Simple and Honest
How much does shipping cost?
House brands — FREE U.S. shipping. Every order from KBAYO, LAVISH NY, ETHAN UNDERWEAR, BAD BOY, BATTYSTA, and JCASTELL ships free within the United States. No minimum order. No code needed.
Partner brands — calculated at checkout. Brands like CandyMan, JOR, Male Power, MOB, Good Boy Underwear, and Physique Bodyware ship from their own facilities, so shipping is calculated based on your location at checkout. You will see the exact cost before you pay — no surprises.
How long will my order take?
House-brand orders ship from our Miami warehouse within 1–2 business days and typically arrive in 3–5 business days within the U.S.
Partner-brand orders ship from each brand's own facility and typically arrive in 5–10 business days.
Delivery times are estimates — weather, holidays, and carrier delays can add time. If your order is taking longer than expected, email info@outfair.com and we will look into it.
Do you ship internationally?
Yes — we ship to most countries. International shipping costs and delivery times are calculated at checkout based on your destination. Please note that your country may charge import duties or taxes on delivery; those are set by your local customs office and are not included in our prices.
How do I track my order?
You get an email with a tracking number and link the moment your order ships. Click it any time to see where your package is. No email? Check your spam folder, then contact us at info@outfair.com with your order number.
Is the packaging discreet?
Always. Every order ships in plain, unmarked packaging — nothing on the outside reveals what is inside or where it came from. Your privacy is guaranteed on every single order.
Returns: Easy, No Drama
What is your return policy?
You have 30 days from delivery to return unworn items with tags attached for a full refund.
For hygiene reasons, underwear and swimwear must be unworn with the protective liner intact. We cannot accept worn intimate items — no exceptions, for everyone's health and safety.
How do I start a return?
- Email info@outfair.com with your order number and which items you want to return.
- We confirm and send you return instructions.
- Ship it back in its original condition — unworn, tags on, liner in place.
- Get refunded once we receive and check your return. Refunds go to your original payment method.
How long do refunds take?
Once your return arrives and passes inspection, we process the refund within 3–5 business days. Your bank or card company may take a few more days to show it — that part is on them, not us.
Do you do exchanges?
We handle size and style changes as a return + new order — it is faster than waiting on an exchange loop, and you get exactly what you want. Email us and we will walk you through the quickest path.
What if my item arrived damaged or wrong?
Contact us right away at info@outfair.com with your order number and a photo of the problem. We will make it right — replacement, refund, or whatever fixes it fastest. You should never pay for our mistake.
Who pays for return shipping?
For standard returns (changed your mind, wrong size), you cover the return shipping. If we sent the wrong item or something arrived damaged, we cover everything.
Frequently Asked Questions
Why is shipping free on some brands but not others?
Our house brands ship from our own Miami warehouse, so we control the cost — and we choose to make it free. Partner brands ship from their own facilities around the world, so their shipping costs are set by distance and carrier rates. We show you the exact cost at checkout before you pay.
Can I combine house-brand and partner-brand items in one order?
Yes — but they may ship separately, since they come from different warehouses. You will get tracking for each shipment.
What if my package is lost or stolen?
Email us at info@outfair.com with your order number. We will check the tracking, file a carrier claim if needed, and work out the best fix with you.
Do you offer expedited shipping?
Expedited options appear at checkout when available, based on your location and the brands in your cart. House-brand orders from Miami are already fast — most U.S. customers get them within a week.
I need help choosing a size. What should I do?
Check the size guide on any product page — our sizes run true to fit. Between sizes? Size up. Still unsure? Email info@outfair.com before you order and we will help you get it right the first time.