Shipping policy

OUTFAIR.COM
Effective Date: January 1, 2025
Last Updated: July 29, 2025
Address: 102 Aspire Drive, Kissimmee, Florida, 34747
Operated by GAYHILLS INC

At OUTFAIR.COM, we are dedicated to delivering your orders promptly, securely, and reliably. This Shipping Policy explains our practices for domestic and international shipping, ensuring transparency and clarity for our valued customers.

1. Domestic Shipping (United States)

  • FREE SHIPPING via USPS on all orders within the United States.

  • Standard delivery time: 2–3 business days (excluding holidays and weekends).

  • Expedited shipping options are available through UPS, FedEx, or DHL at checkout for an additional cost.

2. International Shipping

  • Orders under $100 USD: A flat rate of $12.50 USD applies.

  • Orders $100 USD or more: FREE USPS International Shipping.

  • Estimated delivery time: 5–7 business days (excluding customs clearance delays).

  • Customers may select UPS, FedEx, or DHL for faster or preferred service at their own expense.

  • For international returns, customers must contact us first via our 24/7 LIVE CHAT or email at info@outfair.com before sending back items.

3. Shipping Schedule

  • Monday – Thursday: Orders placed between 1:00 AM and 4:00 PM EST ship the same day.

  • Friday: Orders placed between 1:00 AM and 1:00 PM EST ship the same day.

  • Orders placed after these times or on weekends/holidays will ship the next business day.

4. Signature Confirmation for High-Value Orders

For security purposes, all orders valued at $250 USD or more require a signature upon delivery.

  • Customers must ensure someone is available to sign for the package.

  • If delivery is attempted but unsuccessful, the carrier will leave instructions for rescheduling or pickup.

  • If an order is returned to OUTFAIR.COM due to missed signatures, the customer will be responsible for reshipment fees.

Waiving the Signature Requirement

  • Customers may request to waive the signature requirement.

  • By waiving signature confirmation, the customer agrees that OUTFAIR.COM is not responsible for loss, theft, or damage after the carrier marks the package as delivered.

  • No refunds, reshipments, or replacements will be issued in such cases.

5. Porch Piracy Disclaimer

Once a package is marked as “Delivered” by USPS, UPS, FedEx, DHL, or any other carrier, the risk of loss transfers to the customer.

  • OUTFAIR.COM is not responsible for stolen packages after delivery has been confirmed.

  • If you suspect theft, immediately file a police report and contact the carrier to open a claim.

  • Customers may reduce the risk of theft by:

    • Requesting signature confirmation

    • Using a secure delivery address

    • Selecting alternative carriers with enhanced tracking

6. Shipping Insurance & Tracking

  • All orders include tracking information which will be emailed once your order ships.

  • For orders valued over $75, we recommend selecting a trackable service or purchasing additional shipping insurance.

  • OUTFAIR.COM does not guarantee replacement for packages lost by carriers unless shipping insurance was purchased.

7. Customer Support

Our support team is available 24/7 via LIVE CHAT or by email at info@outfair.com to assist with shipping inquiries, tracking updates, and delivery concerns.

8. Contact Information

OUTFAIR.COM
Operated by GAYHILLS INC
102 Aspire Drive, Kissimmee, Florida, 34747
Email: info@outfair.com