Questions From Customers: Gift Cards, Sizes and Returns, Answered
Three questions land in our inbox more than any others. How does the gift card work, what size should I order, and what happens if it does not fit? Fair questions, all three, so here are the answers in plain language, with the real policies and the real size ladder, no fine print games.
Question One: How Does the OUTFAIR Gift Card Work?
Simple. You buy the gift card, the man in your life picks what he actually wants, and nobody has to pretend a wrong size is a great gift. The OUTFAIR Gift Card is the pick for the man who has everything, the partner whose size you do not know, and the friend whose taste is bold and specific. It turns a guess into a choice, and choice is the better gift.
Gift cards also solve the calendar problem. A birthday this week, a holiday you almost missed, a thank you that should not wait for a shipping window on a physical size run. Send the card, let him shop the full store at his pace, swim, underwear, house brands, partner brands, all of it.
Question Two: What Size Should I Order?
Measure the waist, then read the ladder. XS fits waist 26 to 28, S fits 28 to 30, M fits 30 to 32, L fits 32 to 34, XL fits 34 to 36, 2XL fits 36 to 38, and 3XL fits 38 to 40. Jeans sizes lie from brand to brand, your waist measurement does not. If a man sits between sizes, think about the cut. Snug swim and fitted underwear feel better one size up for most men, relaxed shorts feel fine at the lower size.
A KBAYO swim brief like the Brava Cala up top is a good sizing test piece, clean cut, honest fit, and KBAYO is one of our six house brands, so KBAYO orders ship free in the U.S. at OUTFAIR. The featured photo is that brief, because fit questions are really swim questions half the year.
For a first underwear order in a new cut, a simple trunk in a core color is the low risk test, one pair, worn for a full day, tells you more than any chart.
Low Rise Trunk - Navy/Grey, $20.00
Question Three: What If It Does Not Fit?
Returns are 30 days at OUTFAIR. That policy is the reason you can order a new cut, a bold print, or a gift with a little courage. Try the piece at home, check the fit honestly, and use the return window if the size or the cut is wrong for you. Shopping for men's swim and underwear online only works when the store stands behind the fit, and we do.
And the Shipping Question Everyone Adds
Free U.S. shipping is true for our six house brands, KBAYO, LAVISH NY, ETHAN UNDERWEAR, BAD BOY, BATTYSTA, and JCASTELL. It is not a storewide promise, partner brands ship at one flat rate per brand, and we say that up front so your cart never surprises you. OUTFAIR is LGBTQ+ owned and run by OUTFAIR LLC, and honest shipping is part of how we keep trust with the community that built this store.
Want to see which pieces carry the house brand shipping promise in one place? Start with the free shipping collection linked below, then check any product page for its brand before you check out.
Shop the full range in our Free Shipping Products collection.
Gift card for the hard to buy for, waist measurement for the size, 30 days for the fit. Three answers, zero guesswork. Now go shop like you know what you are doing, because now you do.